Refund Policy

1. Before the first alert

You may request a refund within 7 calendar days after purchase if DrivePilot has not sent a road-test availability alert matching that purchase.

2. After an alert is sent

Once DrivePilot sends the first matching availability alert, the alert service has started and the fee is non-refundable. Afterward, DrivePilot will continue sending availability-alert emails until you successfully book a road-test appointment.

3. Payment or activation errors

We will refund duplicate charges, an amount charged incorrectly, or a paid service that cannot be activated because of a DrivePilot error. We may ask for the order number or other information needed to locate the payment.

4. Cancelling alerts

You can stop future alerts at any time using the unsubscribe link in an email. Cancelling alerts does not itself create a right to a refund after a matching alert has already been sent.

5. How to request a refund

For a new paid order, use the secure refund link in your payment confirmation email. DrivePilot normally reviews requests within 2 business days. If approved, the full payment is automatically refunded through Stripe to the original payment method. Your financial institution controls when the credit appears. If your confirmation email does not contain a refund link, contact stephen.su66@gmail.com with the purchase email and order number.

6. Legal rights

Nothing in this policy limits a refund, cancellation or other consumer right that cannot legally be excluded under applicable law.